Support & Maintenance

Enjoy the ultimate peace of mind with support, development and unlimited bug fixing for your software.

Support & Maintenance with development on top

Get technical support from people who work based on ITIL practices and who know your software in and out.

This service is usually bought after the development phase and goes beyond the usual support and maintenance – by offering the option of further development via change requests.

This means you can get some of the features done instantly by your dedicated support team. What’s more, unlimited bug fixing is included in the package.

“I can't say enough how much I respect and appreciate the support we have received from the FutureProcessing team.

They are smart, reliable and committed to making our product and services top notch. The wealth of knowledge and experience the team has to offer continues to surprise and impress me. I would recommend them without hesitation.”

What will you get?

Getting our Support and Maintenance service means flexibility for you organisation with instant availability of engineers who know your software in and out.

But there are more tangible benefits:

  • Software kept up-to-date – on-demand development of smaller additional features

  • Business continuity and fast reaction – less system downtime and reduced resolution time in case of breakdown

  • Cost reduction – no need for a full-time support and development team inhouse

  • High standards of service – policies, processes and procedures based on ITIL framework

  • Response and resolution times guaranteed as agreed in SLA

WHAT DO OUR SPECIALISTS SAY?

“Support & Maintenance is a service that has become very popular among Future Processing clients over the years. What they value about it most is the assurance of the system's security and stability as well as the possibility of further, flexible software development after the go live.”

Jarosław Sitek
Support & Maintenance Team Leader, Future Processing